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    FAQs

    Is this real Gold and Diamonds?

    Our pieces are all made of 14-18KGP with vvs cz simulated diamonds. Our goal as a company is to make sure people understand that there is no shame in wearing high quality affordable cz jewellery. We don't like the idea of pushing people to spend money they don't have on crazy expensive jewellery they can't afford just to impress others. So instead of spending $30,000 on a piece, you are able to rock amazing drip for $300! 

    Will it fade?

    Our jewelry is plated 5 times. It should not fade if you take care of it. Contact us if you do encounter any problems.

    When will I receive my order?

    Upon placing your order, please allow up to 3 business days to have your order processed (this does not include weekends or holidays). Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. Once shipped, it can take up to 14 business days for your order to arrive. International shipping times may vary as we cannot control the complete distribution process. Check Shipping for more information.

    How do I check order status?

    Once you order has been shipped, you will receive a shipment confirmation email with a tracking number to your order. You may come back to our website at any time and visit our Track Order page to find your real-time updates for your shipment. 

    Is this website secure? 

    Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon the purchasing of your product. Then your credit card information will be purged. We only focus on the highest end technology to keep our systems running at top speed & efficiency with our customer's safety in mind. 

    What is quality guarantee?

    Our guarantee ensures the quality of our product and the satisfaction of the customer, if you are not happy please contact us for an immediate refund. We are a customer satisfaction based company, we purchase from our suppliers in bulk and pass the savings directly to you. We don't allow middle-men into this process to tarnish our unbeatable quality and pricing. 

    What is your refund policy?

    If you are not entirely satisfied with your purchase, we're here to help. You are protected with a complete money back guarantee! So if you ever feel like your purchase did not live up to your standards, just contact us and we will immediately work on your refund. Read Refund Policy for more information.

    Thanks for shopping with JewelKings!

    Free delivery worldwide

    We ship out your goods in the maximum of 72 hours

    Satisfied or refunded

    Free return within 30 days after Purchase

    Secure payments

    We accept all major cards including Visa, MasterCard and American express

    Always available for you

    We are always available 24/7 for you